PROVINCIAL GOVERNMENT ENVIRONMENT AND NATURAL RESOURCES OFFICE QUEZON

PG-ENRO CITIZEN’S CHARTER

I. ECOSYSTEMS MANAGEMENT
About the Service
It is the provision of technical assistance to barangays or cities/municipalities in close coordination with the government agencies, non-government organizations and communities living in the area for the rehabilitation (through multi-approach methods)/reforestation of forests intended as source of water supply, protection forest or multiple-use forest, riverbanks, marine/coastal/mangrove areas, and other open and denuded areas declared to be developed into forest park and recreation/eco-tourism site, buffer zone and other purposes for the public’s benefit. The programme also includes seedlings production & distribution, urban greening, and enforcement of environment and natural resources protection laws, rules and regulations.
Coverage of the Service
  • 1. Technical assistance in ocular inspection, survey and mapping of the proposed project area, conduct of information dissemination/trainings/seminars, preparation of project development plan/work and financial plan and in monitoring/evaluation/assessment of project implementation and impact.
  • 2. Execution of MOA with LGUs and People’s Organizations (POs), conduct of trainings and seminars-workshops on project management;
  • 3. Field visitation of areas for benchmarking of best practices concerning the programme;
  • 4. Provision of planting seeds/forest tree seedlings, garden tools, agricultural equipments; and
  • 5. Geotagging, Mapping, Data banking and relevant information dissemination.
    • II. ENVIRONMENTAL QUALITY PROTECTION
    About the Service
    This service deals on the enforcement and implementation of pollution control and environmental protection laws, rules and regulations such as Republic Act 9003 (Ecological Solid Waste Management Act of 2000), Republic Act No. 8749 (Philippine Clean Air Act of 1999), Republic Act 9275 (Philippine Clean Water Act of 2004), Republic Act 9729 (Philippine Climate Change Act of 2009), Republic Act 6969 (Toxic Substances and Hazardous and Nuclear Wastes Control Act), other pertinent laws & statutes, and in pursuance of the Provincial Government-ENRO mandates under Section 484 of the Local Government Code of 1991.
    Coverage of the Service
  • 1. Assessment of Environmental Impact of projects, whether existing or still to be established;
  • 2. Monitoring the compliance of ECC/CNC by industries/businesses, piggeries, livestock/poultry, etc.;
  • 3. Extension of technical, financial and/or material assistance to LGUs in the formulation and implementation of programs, projects and activities related to ESWM, IEC, and other environmental compliance activities;
  • 4. Environmental complaints, conflicts, issues & concerns resolution; and
  • 5. Other services related to environmental protection and conservation.

    • Mission

  • The PG-ENRO shall perform its mandates in the management, protection and conservation of Quezon Province’s environment & natural resources through empowering stakeholders as stewards, utilizing technical knowledge, and providing support services geared towards achieving a resilient and balanced ecosystem under the guidance of God Almighty.

    • Vision

  • A pro-active, resilient and gender responsive PROVINCIAL GOVERNMENT DEPARTMENT providing valuable services for the management, protection, and conservation, of Quezon Province’s environment and natural resources in accordance with the principles of sustainable development.

    • INTERNAL SERVICES

    1. Provision of Endemic and other Types of Available Seedlings
    Brief Description:
    Seedlings produced/propagated at the ENRO Central Nursery are given to qualified recipients.
    Office or Division: Ecosystems Management Division (EcoMD)
    Classification: Simple
    Type of Transaction: Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B)
    Who may avail: All Quezonians
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. Picture or map of area to be planted Client
    3. Seedlings withdrawal Slip EcoMD
    4. Claiming Slip EcoMD Nursery
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters and picture/map 2.1 Receive the documents and check for completeness
    2.2 Indorse the client to the EcoMD personnel    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD personnel 3.1 Verify details needed from the client
    3.2 Indorse to the Department Head/Assistant Dep, Head or Division Chief for Approval
    3.3 Issue Withdrawal Slip    		 None 7 minutes EcoMD Personnel
    4. Proceed to ENRO Central Nursery and present the withdrawal slip 4.1 Record in the logbook the information needed from the client
    4.2 Provide the seedlings requested
    4.3 Provide a copy of client’s claiming slip    		 None 30 minutes to 1 hour ENRO Central Nursery Staff
    2. Provision of Certificates to Ambulant Vendors, Stall Tenants and Product/Service Organizers
    Brief Description:
    To ensure that the prohibition of use of single use plastic and Styrofoam is thoroughly complied by Ambulant Vendors, Stall Tenants and Product/Service Organizers.
    Office or Division: Environment Management Division (EMD)
    Classification: Simple
    Type of Transaction: Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B)
    Who may avail: Ambulant Vendors, Stall Tenants and Product/Service Organizers
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Checklist from Economic Enterprise Unit Client
    2. Certification EMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client
    1.2 Indorse the client to EMD personnel    		 None 1 minute Front Desk Officer
    2. Submit the Checklist 2.1 Receive the checklist
    2.2 Conduct Orientation on the existing environmental regulations and prohibition on the use of non-environmentally acceptable packaging materials    		 None 5 minutes EMD personnel
    3. Sign Commitment Form 3.1 Issue certificate to the client None 5 minutes EMD Personnel
    3. Orientation in Compliance to PA Memorandum Circular Nos. 2023-03 and 2023-03B
    Brief Description:
    To further inculcate individual responsibility on management of solid waste, particularly on segregation-at-source, segregated disposal and regulation on non-environmentally acceptable packaging. The violators of the provisions on PA Memorandum Circular No. DHT-2022-01 shall undergo orientation/reorientation.
    Office or Division: Environment Management Division (EMD)
    Classification: Simple
    Type of Transaction: Government to Government (G2G)
    Who may avail: Employees of Provincial Government of Quezon
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Letter to employee/violator EMD
    2. Certification EMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client
    1.2 Indorse the client to EMD personnel    		 None 1 minute Front Desk Officer
    2. Undergoreorientation 2.1 Conduct Orientation on the existing environmental regulations and prohibition on the use of non-environmentally acceptable packaging materials None 15 minutes EMD personnel
    3. Receive certification 3.1 Issue certificate to the client None 5 minutes EMD Personnel
    4. Information Education Campaign
    Brief Description:
    Provide awareness on Climate Change Mitigation and Solid Waste Management.
    Office or Division: Ecosystems Management Division (EcoMD) and Environment Management Division (EMD)
    Classification: Simple
    Type of Transaction: Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B)
    Who may avail: All
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. IEC Materials PG-ENRO Staff
    3. Certificate of Participation/Appearance Administrative Services Division (ASD)
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters 2.1 Receive the documents and check for completeness
    2.2 Indorse the client to the Division Concerned    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD/EMD personnel 3.1 Verify details needed from the client
    3.2 Schedule IEC    		 None 20 minutes EcoMD/EMD Personnel
    4. Prepare venue and participants 4.1 Provide lectures and distribute IEC materials
    4.2 Provide and retrieve feedback forms    		 None 1 to 3 hours EcoMD/EMD Technical Personnel
    5. Invitation to Environment and Natural Resources Related Activities
    Brief Description:
    Provide support and active participation to environmental endeavours held by other institutions, government offices and agencies, NGOs and POs.
    Office or Division: Ecosystems Management Division (EcoMD) and Environment Management Division (EMD)
    Classification: Simple
    Type of Transaction: Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B)
    Who may avail: All
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters 2.1 Receive the documents
    2.2 Indorse the client to the Division Concerned    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD/EMD personnel 3.1 Verify details needed from the client
    3.2 Notify the PGADH or PGDH for availability of schedule
    3.3 Issuance of travel order    		 None 20 minutes EcoMD/EMD Personnel
    4. Orient/assist guests and participants 4.1 Actively participate in the environment activity None 1 to 3 hours PG-ENRO

    EXTERNAL SERVICES

    1. Provision of Technical Assistance in Conducting Tree Planting Activities
    Rapid Site Assessment is conducted by the technical staff of the Ecosystems Management Division to ensure a great percentage of survival of planted seedlings.
    Office or Division: Ecosystems Management Division (ECOMD)
    Classification: Complex
    Type of Transaction: Government to Government (G2G) and Government and Government to Business (G2B) , Government to Citizens (G2C)
    Who may avail: Government Agencies/Offices, Business Industries, Academe, Non-Government Organizations and People’s Organization
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. Picture or map of area to be planted Client
    3. Memorandum of Understanding (as the need arises) EcoMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters or project design and picture/map 2.1 Receive the documents check for completeness
    2.2 Indorse the client to the Division Concerned    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD/EMD personnel 3.1 Verify details needed from the client
    3.2 Schedule Rapid Site Assessment (RSA)    		 None 15 minutes EcoMD Head
    4. Provide a guide on the area requested to be planted 4.1 Conduct RSA None 2 days EcoMD Technical Staff
    5. Receive result of RSA and schedule tree planting activity 5.1 Explain the result of RSA
    5.2 Schedule the tree planting activity    		 None 30 minutes to 1 hour EcoMD Head
    6. Provide a guide to the planted area 6.1 Provide orientation on the proper planting of seedlings
    6.2 Facilitate the tree planting activity
    6.3 Geotag planted area    		 None 2 to 4 hours EcoMD
    After 3 months 7. Provide a guide to the planted area 7.1 Conduct monitoring and validation of planted seedlings None 2 hours EcoMD technical staff
    2. Provision of Seedlings and Technical Assistance in Conducting Tree Planting Activities
    Rapid Site Assessment is conducted by the technical staff of the Ecosystems Management Division to ensure a great percentage of survival of planted seedlings. Seedlings endemic to the area are provided.
    Office or Division: Ecosystems Management Division (ECOMD)
    Classification: Complex
    Type of Transaction: Government to Government (G2G) and Government and Government to Business (G2B), Government to Citizens (G2C)
    Who may avail: Government Agencies/Offices, Business Industries, Academe, Non-Government Organizations and People’s Organization
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. Picture or map of area to be planted Client
    3. Seedlings Withdrawal Slip EcoMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters or project design and picture/map 2.1 Receive the documents check for completeness
    2.2 Indorse the client to the Division Concerned    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD/EMD personnel 4.2 Verify details needed from the client
    4.3 Schedule Rapid Site Assessment (RSA)    		 None 15 minutes EcoMD Head
    5. Provide a guide on the area requested to be planted 4.1 Conduct RSA None 2 days EcoMD Technical Staff
    6. Receive result of RSA and schedule tree planting activity 6.1 Explain the result of RSA
    6.2 Issue seedlings withdrawal report
    6.3 Schedule tree planting activity    		 None 30 minutes to 1 hour EcoMD Head
    7. Prepare transport equipment for seedlings and present seedlings withdrawal report 7.1 Record in the logbook the information needed from the client
    7.2 Provide the seedlings requested
    7.3 Provide a copy of client’s claiming slip    		 None 30 minutes to 1 hour ENRO Central Nursery Personnel
    8. Organize tree planting activity 8.1 Provide orientation on the proper planting of seedlings
    8.2 Facilitate the tree planting activity
    8.3 Geotag planted area    		 None 2 to 4 hours EcoMD
    After 3 months 9. Provide a guide to the planted area 9.1 Conduct monitoring and validation of planted seedlings None 2 hours EcoMD technical staff
    3. Provision of Technical Assistance in Conducting Waste Analysis and Characterization Study (WACS)
    Brief Description:
    WACS is one of the most important part in the formulation of the Ten Year SWM Plan. The data to be generated is essential in the identification of strategies of the LGUs to effectively manage solid wastes.
    Office or Division: Environment Management Division (EMD)
    Classification: Complex
    Type of Transaction: Government to Government (G2G)
    Who may avail: Local Government Units (Cities and Municipalities)
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. Checklist of Materials and initial data needed EMD
    3. Materials and initial data Client
    4. Result of WACS EMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    For Walk-in Clients
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters or project design 2.1 Receive the documents and check for completeness
    2.2 Indorse the client to the EMD personnel    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EcoMD/EMD personnel 3.1 Verify details needed from the client
    3.2 Provide a checklist for data and materials needed in conducting WACS    		 None 15 minutes EcoMD Head
    4. Submit invitation letter 4.1 4.1 Schedule WACS None 30 minutes to 1 hour EMD Head
    5. Attend WACS orientation 5.1 Discuss details of the WACS activities None 1 to 2 hours EMD Technical Staff
    6. Prepare venue, data and materials needed for WACS 6.1 Conduct Orientation of WACS for identified participants (i.e. household and non-household sources)
    6.2 Check the required materials
    6.3 Provide assistance in the waste classification and weighing    		 None 1 to 2 hours EMD Technical Staff
    7. Submit WACS Raw Data 7.1 Process the data to determine the waste characteristics None 1 to 2 days EMD Technical Staff
    For requests sent via email
    1. Send request Letter 1.1 Receive email and forward to EMD None 5 minutes Administrative Services Division Staff
    2. Accept telephone call 2.1 Communicate with client
    2.2 Send checklist
    2.3 Schedule WACS    		 None 30 minutes to 1 hour EMD Head/staff
    Repeat step 5
    5. Provision of Technical Assistance in the Formulation of the Ten Year SWM Plan
    Brief Description:
    The formulation of the 10-Year SWM Plan is mandated under Republic Act 9003 otherwise known as “The Ecological Solid Waste Management Act of 2000”. The document serves as guide of the Local Government Units to effective handle, store, process, treat and dispose the solid wastes generated in the respective area of jurisdiction.
    Office or Division: Environment Management Division (EMD)
    Classification: Complex
    Type of Transaction: Government to Government (G2G)
    Who may avail: Local Government Units (Cities and Municipalities)
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) Client
    2. Checklist of Materials and initial data needed EMD
    3. Materials and initial data Client
    4. Result of WACS EMD Technical Staff
    5. Draft of 10-Year SWM Plan for review Client
    6. Matrix of Comments/Recommendations EMD Technical Staff
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    For Walk-in Clients
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letters or project design 2.1 Receive the documents and check for completeness
    2.2 Indorse the client to the EMD personnel    		 None 2 minutes Front Desk Officer
    3. Answer queries of the EMD personnel 3.1 Verify details needed from the client
    3.2 Provide a checklist for data and materials needed in the formulation of the 10-Year SWM Plan    		 None 30 minutes EMD Head
    4. Submit invitation letter 4.1 4.1 Schedule workshop on formulation of the plan None 30 minutes to 1 hour EMD Head
    5. Prepare venue, data and materials needed for plan formulation 5.1 Conduct Writeshop on plan formulation None 1 to 3 days EMD Technical Staff
    6. Submit draft 10-Year SWM Plan 6.1 Review the draft plan
    6.2 Provide comments and suggestions    		 None 3-5 working days EMD Technical Staff
    For requests sent via Email
    1. Send request Letter 1.1 Receive email and forward to EMD None 5 minutes Administrative Services Division Staff
    2. Accept telephone call 2.1 Communicate with client
    2.2 Send checklist
    2.3 Schedule Workshop on the formulation of the plan    		 None 30 minutes to 1 hour EMD Head/staff
    Repeat step 5
    6. Inspection of Environmental Complaints or Issues
    Brief Description:
    Provide assistance on validation and resolution of environmental conflict, complaint or issue in order to ensure that culprit of environmental destruction and/or degradation hall be held liable and the welfare of the stakeholders are safeguarded.
    Office or Division: Environment Management Division (EMD) and/or Ecosystem Management Division (EcoMD)
    Classification: Complex
    Type of Transaction: Government to Government (G2G) , Government to Business (G2B) and Government to Citizen (G2C)
    Who may avail: All
    CHECKLIST OF REQUIREMENTS WHERE TO SECURE
    Request Letter with mobile no. of person to be contacted and other supporting documents or evidence (1 original, 1 photocopy) Client
    2. Validation Report EMD and/or EcoMD
    3. Invitation for Technical Conference EMD and/or EcoMD
    4. Final Report EMD and/or EcoMD
    CLIENT STEPS AGENCY ACTION/s FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
    1. Sign in the Visitor’s Logbook 1.1 Present the logbook to the client None 1 minute Front Desk Officer
    2. Submit the request letter with supporting documents or evidence 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the personnel of the division concerned None 2 minutes Front Desk Officer
    3. Answer queries of the concerned Division’s personnel 3.1 Verify details needed from the client
    3.2 Indorse client to PGADH or PGDH for further discussion
    3.3 Issuance of Travel Order    		 None 30 minutes EMD Head
    4. Assist technical personnel in the on-the spot investigation 4.1 Extend technical assistance for projects and/or conduct of investigation as per received communication None 1 to 3 days EMD and/or EcoMD Technical personnel
    5. Attend meeting with PG-ENRO 5.1 Discussion of Report of investigation and suggested next plan of action
    5.2 Refer/indorse to other government agencies if needed
    5.3 Schedule technical conference and coordinate with the concerned parties    		 None 1 to 3 hours EMD and/or EcoMD Head and PGADH/PGDH
    6. Receive final report 6.1 Conduct technical conference and finalize conflict resolution None 1 to 3 hours PG-ENRO, concerned government offices/agencies and involved stakeholders