PROVINCIAL ENVIRONMENT AND NATURAL RESOURCES OFFICE
INTERNAL SERVICES
1. Provision of Endemic and other Types of Available Seedlings
Brief Description:
Seedlings produced/propagated at the ENRO Central Nursery are given to qualified recipients.
| Office or Division: | Ecosystems Management Division (EcoMD) | ||
| Classification: | Simple | ||
| Type of Transaction: | Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B) | ||
| Who may avail: | All Quezonians | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. Picture or map of area to be planted | Client | ||
| 3. Seedlings withdrawal Slip | EcoMD | ||
| 4. Claiming Slip | EcoMD Nursery | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters and picture/map | 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the EcoMD personnel |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD personnel | 3.1 Verify details needed from the client 3.2 Indorse to the Department Head/Assistant Dep, Head or Division Chief for Approval 3.3 Issue Withdrawal Slip |
None | 7 minutes | EcoMD Personnel |
| 4. Proceed to ENRO Central Nursery and present the withdrawal slip | 4.1 Record in the logbook the information needed from the client 4.2 Provide the seedlings requested 4.3 Provide a copy of client’s claiming slip |
None | 30 minutes to 1 hour | ENRO Central Nursery Staff |
2. Provision of Certificates to Ambulant Vendors, Stall Tenants and Product/Service Organizers
Brief Description:
To ensure that the prohibition of use of single use plastic and Styrofoam is thoroughly complied by Ambulant Vendors, Stall Tenants and Product/Service Organizers.
| Office or Division: | Environment Management Division (EMD) | ||
| Classification: | Simple | ||
| Type of Transaction: | Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B) | ||
| Who may avail: | Ambulant Vendors, Stall Tenants and Product/Service Organizers | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Checklist from Economic Enterprise Unit | Client | ||
| 2. Certification | EMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client 1.2 Indorse the client to EMD personnel |
None | 1 minute | Front Desk Officer |
| 2. Submit the Checklist | 2.1 Receive the checklist 2.2 Conduct Orientation on the existing environmental regulations and prohibition on the use of non-environmentally acceptable packaging materials |
None | 5 minutes | EMD personnel |
| 3. Sign Commitment Form | 3.1 Issue certificate to the client | None | 5 minutes | EMD Personnel |
3. Orientation in Compliance to PA Memorandum Circular Nos. 2023-03 and 2023-03B
Brief Description:
To further inculcate individual responsibility on management of solid waste, particularly on segregation-at-source, segregated disposal and regulation on non-environmentally acceptable packaging. The violators of the provisions on PA Memorandum Circular No. DHT-2022-01 shall undergo orientation/reorientation.
| Office or Division: | Environment Management Division (EMD) | ||
| Classification: | Simple | ||
| Type of Transaction: | Government to Government (G2G) | ||
| Who may avail: | Employees of Provincial Government of Quezon | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Letter to employee/violator | EMD | ||
| 2. Certification | EMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client 1.2 Indorse the client to EMD personnel |
None | 1 minute | Front Desk Officer |
| 2. Undergoreorientation | 2.1 Conduct Orientation on the existing environmental regulations and prohibition on the use of non-environmentally acceptable packaging materials | None | 15 minutes | EMD personnel |
| 3. Receive certification | 3.1 Issue certificate to the client | None | 5 minutes | EMD Personnel |
4. Information Education Campaign
Brief Description:
Provide awareness on Climate Change Mitigation and Solid Waste Management.
| Office or Division: | Ecosystems Management Division (EcoMD) and Environment Management Division (EMD) | ||
| Classification: | Simple | ||
| Type of Transaction: | Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B) | ||
| Who may avail: | All | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. IEC Materials | PG-ENRO Staff | ||
| 3. Certificate of Participation/Appearance | Administrative Services Division (ASD) | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters | 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the Division Concerned |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD/EMD personnel | 3.1 Verify details needed from the client 3.2 Schedule IEC |
None | 20 minutes | EcoMD/EMD Personnel |
| 4. Prepare venue and participants | 4.1 Provide lectures and distribute IEC materials 4.2 Provide and retrieve feedback forms |
None | 1 to 3 hours | EcoMD/EMD Technical Personnel |
5. Invitation to Environment and Natural Resources Related Activities
Brief Description:
Provide support and active participation to environmental endeavours held by other institutions, government offices and agencies, NGOs and POs.
| Office or Division: | Ecosystems Management Division (EcoMD) and Environment Management Division (EMD) | ||
| Classification: | Simple | ||
| Type of Transaction: | Government to Government (G2G) and Government, Government to Citizen (G2C) and Government to Business (G2B) | ||
| Who may avail: | All | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters | 2.1 Receive the documents 2.2 Indorse the client to the Division Concerned |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD/EMD personnel | 3.1 Verify details needed from the client 3.2 Notify the PGADH or PGDH for availability of schedule 3.3 Issuance of travel order |
None | 20 minutes | EcoMD/EMD Personnel |
| 4. Orient/assist guests and participants | 4.1 Actively participate in the environment activity | None | 1 to 3 hours | PG-ENRO |
EXTERNAL SERVICES
1. Provision of Technical Assistance in Conducting Tree Planting Activities
Rapid Site Assessment is conducted by the technical staff of the Ecosystems Management Division to ensure a great percentage of survival of planted seedlings.
| Office or Division: | Ecosystems Management Division (ECOMD) | ||
| Classification: | Complex | ||
| Type of Transaction: | Government to Government (G2G) and Government and Government to Business (G2B) , Government to Citizens (G2C) | ||
| Who may avail: | Government Agencies/Offices, Business Industries, Academe, Non-Government Organizations and People’s Organization | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. Picture or map of area to be planted | Client | ||
| 3. Memorandum of Understanding (as the need arises) | EcoMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters or project design and picture/map | 2.1 Receive the documents check for completeness 2.2 Indorse the client to the Division Concerned |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD/EMD personnel | 3.1 Verify details needed from the client 3.2 Schedule Rapid Site Assessment (RSA) |
None | 15 minutes | EcoMD Head |
| 4. Provide a guide on the area requested to be planted | 4.1 Conduct RSA | None | 2 days | EcoMD Technical Staff |
| 5. Receive result of RSA and schedule tree planting activity | 5.1 Explain the result of RSA 5.2 Schedule the tree planting activity |
None | 30 minutes to 1 hour | EcoMD Head |
| 6. Provide a guide to the planted area | 6.1 Provide orientation on the proper planting of seedlings 6.2 Facilitate the tree planting activity 6.3 Geotag planted area |
None | 2 to 4 hours | EcoMD |
| After 3 months 7. Provide a guide to the planted area | 7.1 Conduct monitoring and validation of planted seedlings | None | 2 hours | EcoMD technical staff |
2. Provision of Seedlings and Technical Assistance in Conducting Tree Planting Activities
Rapid Site Assessment is conducted by the technical staff of the Ecosystems Management Division to ensure a great percentage of survival of planted seedlings. Seedlings endemic to the area are provided.
| Office or Division: | Ecosystems Management Division (ECOMD) | ||
| Classification: | Complex | ||
| Type of Transaction: | Government to Government (G2G) and Government and Government to Business (G2B), Government to Citizens (G2C) | ||
| Who may avail: | Government Agencies/Offices, Business Industries, Academe, Non-Government Organizations and People’s Organization | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. Picture or map of area to be planted | Client | ||
| 3. Seedlings Withdrawal Slip | EcoMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters or project design and picture/map | 2.1 Receive the documents check for completeness 2.2 Indorse the client to the Division Concerned |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD/EMD personnel | 4.2 Verify details needed from the client 4.3 Schedule Rapid Site Assessment (RSA) |
None | 15 minutes | EcoMD Head |
| 5. Provide a guide on the area requested to be planted | 4.1 Conduct RSA | None | 2 days | EcoMD Technical Staff |
| 6. Receive result of RSA and schedule tree planting activity | 6.1 Explain the result of RSA 6.2 Issue seedlings withdrawal report 6.3 Schedule tree planting activity |
None | 30 minutes to 1 hour | EcoMD Head |
| 7. Prepare transport equipment for seedlings and present seedlings withdrawal report | 7.1 Record in the logbook the information needed from the client 7.2 Provide the seedlings requested 7.3 Provide a copy of client’s claiming slip |
None | 30 minutes to 1 hour | ENRO Central Nursery Personnel |
| 8. Organize tree planting activity | 8.1 Provide orientation on the proper planting of seedlings 8.2 Facilitate the tree planting activity 8.3 Geotag planted area |
None | 2 to 4 hours | EcoMD |
| After 3 months 9. Provide a guide to the planted area | 9.1 Conduct monitoring and validation of planted seedlings | None | 2 hours | EcoMD technical staff |
3. Provision of Technical Assistance in Conducting Waste Analysis and Characterization Study (WACS)
Brief Description:
WACS is one of the most important part in the formulation of the Ten Year SWM Plan. The data to be generated is essential in the identification of strategies of the LGUs to effectively manage solid wastes.
| Office or Division: | Environment Management Division (EMD) | ||
| Classification: | Complex | ||
| Type of Transaction: | Government to Government (G2G) | ||
| Who may avail: | Local Government Units (Cities and Municipalities) | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. Checklist of Materials and initial data needed | EMD | ||
| 3. Materials and initial data | Client | ||
| 4. Result of WACS | EMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| For Walk-in Clients | ||||
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters or project design | 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the EMD personnel |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EcoMD/EMD personnel | 3.1 Verify details needed from the client 3.2 Provide a checklist for data and materials needed in conducting WACS |
None | 15 minutes | EcoMD Head |
| 4. Submit invitation letter | 4.1 4.1 Schedule WACS | None | 30 minutes to 1 hour | EMD Head |
| 5. Attend WACS orientation | 5.1 Discuss details of the WACS activities | None | 1 to 2 hours | EMD Technical Staff |
| 6. Prepare venue, data and materials needed for WACS | 6.1 Conduct Orientation of WACS for identified participants (i.e. household and non-household sources) 6.2 Check the required materials 6.3 Provide assistance in the waste classification and weighing |
None | 1 to 2 hours | EMD Technical Staff |
| 7. Submit WACS Raw Data | 7.1 Process the data to determine the waste characteristics | None | 1 to 2 days | EMD Technical Staff |
| For requests sent via email | ||||
| 1. Send request Letter | 1.1 Receive email and forward to EMD | None | 5 minutes | Administrative Services Division Staff |
| 2. Accept telephone call | 2.1 Communicate with client 2.2 Send checklist 2.3 Schedule WACS |
None | 30 minutes to 1 hour | EMD Head/staff |
| Repeat step 5 | ||||
5. Provision of Technical Assistance in the Formulation of the Ten Year SWM Plan
Brief Description:
The formulation of the 10-Year SWM Plan is mandated under Republic Act 9003 otherwise known as “The Ecological Solid Waste Management Act of 2000”. The document serves as guide of the Local Government Units to effective handle, store, process, treat and dispose the solid wastes generated in the respective area of jurisdiction.
| Office or Division: | Environment Management Division (EMD) | ||
| Classification: | Complex | ||
| Type of Transaction: | Government to Government (G2G) | ||
| Who may avail: | Local Government Units (Cities and Municipalities) | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| 1. Request Letter or Project/Activity Design with mobile no. of person to be contacted (1 original, 1 photocopy) | Client | ||
| 2. Checklist of Materials and initial data needed | EMD | ||
| 3. Materials and initial data | Client | ||
| 4. Result of WACS | EMD Technical Staff | ||
| 5. Draft of 10-Year SWM Plan for review | Client | ||
| 6. Matrix of Comments/Recommendations | EMD Technical Staff | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| For Walk-in Clients | ||||
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letters or project design | 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the EMD personnel |
None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the EMD personnel | 3.1 Verify details needed from the client 3.2 Provide a checklist for data and materials needed in the formulation of the 10-Year SWM Plan |
None | 30 minutes | EMD Head |
| 4. Submit invitation letter | 4.1 4.1 Schedule workshop on formulation of the plan | None | 30 minutes to 1 hour | EMD Head |
| 5. Prepare venue, data and materials needed for plan formulation | 5.1 Conduct Writeshop on plan formulation | None | 1 to 3 days | EMD Technical Staff |
| 6. Submit draft 10-Year SWM Plan | 6.1 Review the draft plan 6.2 Provide comments and suggestions |
None | 3-5 working days | EMD Technical Staff |
| For requests sent via Email | ||||
| 1. Send request Letter | 1.1 Receive email and forward to EMD | None | 5 minutes | Administrative Services Division Staff |
| 2. Accept telephone call | 2.1 Communicate with client 2.2 Send checklist 2.3 Schedule Workshop on the formulation of the plan |
None | 30 minutes to 1 hour | EMD Head/staff |
| Repeat step 5 | ||||
6. Inspection of Environmental Complaints or Issues
Brief Description:
Provide assistance on validation and resolution of environmental conflict, complaint or issue in order to ensure that culprit of environmental destruction and/or degradation hall be held liable and the welfare of the stakeholders are safeguarded.
| Office or Division: | Environment Management Division (EMD) and/or Ecosystem Management Division (EcoMD) | ||
| Classification: | Complex | ||
| Type of Transaction: | Government to Government (G2G) , Government to Business (G2B) and Government to Citizen (G2C) | ||
| Who may avail: | All | ||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||
| Request Letter with mobile no. of person to be contacted and other supporting documents or evidence (1 original, 1 photocopy) | Client | ||
| 2. Validation Report | EMD and/or EcoMD | ||
| 3. Invitation for Technical Conference | EMD and/or EcoMD | ||
| 4. Final Report | EMD and/or EcoMD | ||
| CLIENT STEPS | AGENCY ACTION/s | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Sign in the Visitor’s Logbook | 1.1 Present the logbook to the client | None | 1 minute | Front Desk Officer |
| 2. Submit the request letter with supporting documents or evidence | 2.1 Receive the documents and check for completeness 2.2 Indorse the client to the personnel of the division concerned | None | 2 minutes | Front Desk Officer |
| 3. Answer queries of the concerned Division’s personnel | 3.1 Verify details needed from the client 3.2 Indorse client to PGADH or PGDH for further discussion 3.3 Issuance of Travel Order |
None | 30 minutes | EMD Head |
| 4. Assist technical personnel in the on-the spot investigation | 4.1 Extend technical assistance for projects and/or conduct of investigation as per received communication | None | 1 to 3 days | EMD and/or EcoMD Technical personnel |
| 5. Attend meeting with PG-ENRO | 5.1 Discussion of Report of investigation and suggested next plan of action 5.2 Refer/indorse to other government agencies if needed 5.3 Schedule technical conference and coordinate with the concerned parties |
None | 1 to 3 hours | EMD and/or EcoMD Head and PGADH/PGDH |
| 6. Receive final report | 6.1 Conduct technical conference and finalize conflict resolution | None | 1 to 3 hours | PG-ENRO, concerned government offices/agencies and involved stakeholders |